🛡️
🛡️ Player Protection 18+ Only 🇧🇩 Bangladesh Players

Responsible Gaming
at heibaj

heibaj is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you full control over your play — with practical tools, clear guidance, and a dedicated support team ready to help whenever you need it.

18+ age verification enforced Deposit and session limits available Self-exclusion on request 24/7 support team
Section 1

Our Commitment to Safe Play

At heibaj, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that entertainment should remain enjoyable, and that every player in Bangladesh deserves a platform that actively supports their wellbeing rather than simply chasing engagement metrics.

heibaj is designed to give players genuine control. That means transparent odds, fair game mechanics certified by our game providers, and a suite of practical tools that let you set your own boundaries before a session begins. Our platform is built on the principle that informed, in-control players have better experiences — and that sustainable fun is always preferable to unchecked risk.

Our responsible gaming policy applies to every product on the heibaj platform — cricket betting, live casino, slots, and all other game categories. Regardless of how you choose to play, the same protections and tools are available to you at all times.

🎯
Entertainment First

heibaj treats gaming as a form of entertainment, not a guaranteed income source. We consistently remind players that all games carry inherent risk and outcomes are never predictable.

⚖️
Fair and Transparent Games

Every game available on heibaj — from Pragmatic Play slots to Evolution Gaming live tables — operates on certified RNG systems. House edges and return-to-player percentages are published by our providers.

🔐
Player Data Protection

Your gaming activity data is monitored by heibaj's internal responsible gaming systems to identify unusual patterns. Where concerning behaviour is detected, our team will proactively reach out to offer support.

🚦
Clear Limit Controls

heibaj provides deposit limits, loss limits, wager limits, and session time limits — all configurable from your account settings. Increases to limits require a mandatory 24-hour cooling-off period before taking effect.

🤝
No Pressure Environment

heibaj will never use manipulative design patterns to pressure you into depositing more than you intended. Promotional communications are opt-in and can be turned off from your account notification settings.

📞
Always-On Support

Our support team is available from 9 AM to 11 PM Bangladesh Standard Time (BST, UTC+6) every day of the week. For responsible gaming concerns, response is prioritised and handled with full confidentiality.

Section 2

Age Restriction and Verification

heibaj strictly prohibits participation by anyone under the age of 18. This is a non-negotiable requirement that applies to all players regardless of location, device, or game type. If you are under 18 years old, you are not permitted to register, deposit, or play on heibaj under any circumstances.

To enforce this requirement, heibaj operates a robust age and identity verification process. All new accounts undergo automated age checks at registration, and accounts flagged for manual review are suspended until verification is completed.

🪪 KYC Verification Process
  • National ID or Passport: All players must submit a government-issued photo ID confirming their date of birth before making a withdrawal.
  • Selfie / Liveness Check: A real-time photo is required to match your submitted ID and confirm you are a live person — not a bot or proxy.
  • Proof of Address: For higher withdrawal tiers, a utility bill or bank statement confirming your Bangladesh address may be requested.
  • Account Freeze During Review: Deposits and gameplay may be suspended while a KYC review is in progress. Withdrawals remain on hold until verification is approved.
👨‍👩‍👧 Protecting Younger Family Members

If you share a device or household with people under the age of 18, heibaj strongly recommends taking the following steps to prevent underage access to the platform:

  • Enable password or biometric lock on your device and heibaj account.
  • Never save your heibaj login credentials in a shared browser profile.
  • Log out of the heibaj platform completely after every session.
  • Use device-level parental control software such as Net Nanny, Qustodio, or built-in iOS/Android family controls to restrict access to gambling-related websites.
⚠️ If You Suspect Underage Use
If you believe a minor has accessed your heibaj account, contact [email protected] immediately. The account will be reviewed, any sessions by the minor will be voided, and funds returned where applicable.
Section 3

Deposit and Spending Limits

One of the most effective tools for responsible gaming is setting a firm limit on how much you deposit and spend. heibaj allows every player to configure personalised financial limits from their account settings. These limits apply across all payment methods including bKash, Nagad, Rocket, and Upay.

All limit decreases take effect immediately. Limit increases, by design, require a mandatory 24-hour waiting period before they become active — giving you time to reconsider whether the increase is the right decision. This deliberate friction is a feature, not a bug.

📅
Daily Deposit Limit

Set a maximum BDT amount you can deposit within a single 24-hour period. Once the limit is reached, no further deposits are accepted until the period resets at midnight BST.

Takes effect immediately
📆
Weekly Deposit Limit

A rolling 7-day cap on total deposits. Useful for players who prefer a broader financial overview rather than managing daily figures. Resets every Monday at 00:00 BST.

Takes effect immediately
🗓️
Monthly Deposit Limit

A calendar-month cap providing maximum financial protection. Ideal for players who budget monthly and want a single, easy-to-track ceiling on their total heibaj spending.

Takes effect immediately
📉
Loss Limit

Set a maximum net loss amount per day, week, or month. When your losses reach the configured threshold, further betting is paused for the remainder of that period.

Takes effect immediately
How to Set Your Limits: Log in to your heibaj account and navigate to Account Settings → Responsible Gaming → Financial Limits. Enter your preferred daily, weekly, or monthly cap in BDT and confirm. Changes to lower limits are instant. Requests to raise a limit trigger a 24-hour review window and a confirmation email to your registered address before the new limit activates.
Section 4

Time-Out and Cool-Off Features

Sometimes a short break is all you need to reset your perspective. heibaj's time-out feature lets you temporarily pause your account for a defined period — anywhere from 24 hours to 6 weeks. During a time-out, you cannot log in, deposit, or place bets, but your account remains intact and all your history and balance are preserved.

Time-out periods can be activated instantly from your account settings without needing to contact support. Once a time-out is active, it cannot be cancelled early — this is intentional. The cooling-off period is designed to give you a genuine break, not a brief inconvenience you can bypass on impulse.

⏱️ Available Time-Out Durations
  • 24 Hours: A one-day pause for players who feel they need a brief reset after an intense session.
  • 3 Days: A short cool-off for players experiencing frustration or chasing losses after a bad run.
  • 1 Week: A week-long break recommended when you find yourself thinking about gambling outside your usual session times.
  • 2 Weeks: A fortnight pause suited to players who want meaningful distance from the platform.
  • 6 Weeks: An extended time-out for players who feel gambling is beginning to affect their daily life, relationships, or finances.
⏰ Session Time Reminders

In addition to time-out periods, heibaj provides in-session time reminders that notify you when you have been playing continuously for a set duration. You can configure these reminders to appear after:

  • 30 minutes of continuous play
  • 1 hour of continuous play
  • 2 hours of continuous play
  • A custom interval of your choosing

When a reminder appears, you will see a summary of your current session including time elapsed, total wagered in BDT, and net result. This transparent data prompt encourages you to make an informed decision about whether to continue or stop.

Section 5

Self-Exclusion

Self-exclusion is the most comprehensive protective measure available on heibaj. It is designed for players who feel that gambling has become a problem and who want to permanently or indefinitely stop accessing the platform. Self-exclusion is not a time-out — it is a serious, long-term commitment that heibaj takes full responsibility for enforcing.

When you self-exclude, your heibaj account is closed, all promotional communications are permanently stopped, and your personal data is flagged to prevent re-registration. During the exclusion period, any attempt to create a new account using the same identity details will be detected and blocked.

How to request self-exclusion:

1
Contact heibaj Support

Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and the email address on your account to confirm your identity.

2
Choose Your Exclusion Period

Select from a minimum of 6 months, 1 year, 3 years, or permanent exclusion. If you are unsure, our support team will help you choose the period that best fits your circumstances.

3
Account Closure and Confirmation

Your account will be closed within 24 hours of your request being received. You will receive a confirmation email. Any remaining balance will be refunded to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.

4
Reinstatement After Exclusion

Reinstatement requests can only be submitted after the full exclusion period has expired. A mandatory 7-day reflection period follows any reinstatement request before an account can be reopened. Permanent exclusions are irreversible.

🚨 Need Help Right Now?

If you feel that gambling is causing you harm — financially, emotionally, or in your relationships — please reach out immediately. You do not need to wait until things get worse.

Email us:
[email protected]

Subject line:
"Self-Exclusion Request" or "Responsible Gaming Help"

All responsible gaming requests are handled confidentially and with priority by our dedicated player care team.

Section 6

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. heibaj encourages all players to periodically check in with themselves and be honest about how gambling fits into their life. The warning signs below are not a clinical diagnosis — they are practical indicators that your relationship with gambling may benefit from a closer look.

If you recognise several of the following patterns in your own behaviour, we strongly encourage you to use heibaj's self-exclusion or time-out tools, or to speak with a professional counsellor.

💸

Chasing losses: Continuing to play after significant losses with the intention of winning back what you have lost, often increasing bet sizes in the process.

🔁

Inability to stop: Finding it difficult or impossible to stop playing even when you intended to, or when you know you should.

🤫

Hiding gambling activity: Concealing the amount of time or money you spend gambling from family members, friends, or your partner.

📱

Preoccupation with gambling: Spending significant time outside of sessions thinking about gambling, planning your next bet, or reliving past sessions.

🏦

Gambling with money you cannot afford: Using rent money, bill payments, groceries budget, or borrowed funds to finance gambling activity.

😟

Emotional distress: Feeling anxious, irritable, or restless when not gambling, or gambling to escape stress, loneliness, or difficult emotions.

👥

Relationship strain: Arguments or conflicts with family or friends relating to your gambling habits, frequency, or financial impact.

📊

Escalating stakes: Needing to bet progressively larger amounts in BDT to feel the same level of excitement or engagement as before.

You Are Not Alone: Problem gambling is a recognised condition that affects people across all backgrounds and income levels in Bangladesh and worldwide. Seeking help is a sign of strength, not weakness. heibaj's support team is trained to listen without judgement and to connect you with the tools and resources you need.
Section 7

Getting Help and Support

heibaj's responsible gaming support is available to every registered player at any time. Whether you have a straightforward question about setting a deposit limit or you are dealing with a more serious concern about your gambling habits, our team is here to help without judgement and with complete confidentiality.

In addition to heibaj's internal support, we encourage players who feel they may have a gambling problem to seek professional help. The following types of resources are available to players in Bangladesh and internationally.

📧 heibaj Support Contact
  • Email: [email protected] — for all responsible gaming queries, limit requests, self-exclusion, and account closure.
  • Subject line guidance: Use "Responsible Gaming Help" for general queries, "Self-Exclusion Request" for account closure, or "URGENT RESPONSIBLE GAMING" for immediate escalation.
  • Response time: Standard queries are answered within 24 hours. Urgent responsible gaming requests are escalated to our player care team and handled within 2 hours during operating hours (9 AM – 11 PM BST).
  • Confidentiality: All responsible gaming communications are handled by a dedicated team and kept strictly separate from general customer service records.
🌐 External Support Resources

If you need professional counselling or independent guidance, the following types of services are available to players in Bangladesh and internationally:

  • National mental health helplines: Bangladesh's Kaan Pete Roi mental health support line provides confidential counselling. Speak with a professional about gambling-related stress or anxiety.
  • Gamblers Anonymous: A worldwide fellowship programme for individuals who identify as compulsive gamblers, with online meeting options accessible from Bangladesh.
  • GamCare: An international responsible gambling charity providing free online resources, self-assessment tools, and counselling referrals.
  • BeGambleAware: Provides practical information about gambling risks and connects players to specialist treatment services.
💬 Talking to Someone You Trust

Sometimes the most important first step is talking to a family member, close friend, or trusted colleague about your gambling habits. In Bangladesh, where social stigma around mental health and gambling issues can make this difficult, we understand that reaching out is not always easy. heibaj's support team can serve as a neutral, confidential first point of contact if you are not ready to discuss your situation with someone in your personal life.

We also offer a voluntary reality-check feature within the platform: a monthly summary of your total time played, total amount wagered in BDT, total deposits, and net win/loss balance. This data is available on demand from your account dashboard and is designed to give you a clear, honest picture of your gambling activity over time.

Section 8

Player Protection Tools Summary

The table below summarises all responsible gaming tools available on heibaj, how to access each one, and how quickly each takes effect. Every tool listed is available free of charge to all registered players in Bangladesh.

Tool What It Does How to Access Effect Time
Daily Deposit Limit Caps deposits within a 24-hour window Account Settings → Responsible Gaming Immediate
Weekly Deposit Limit Caps deposits within a rolling 7-day period Account Settings → Responsible Gaming Immediate
Monthly Deposit Limit Caps deposits within the calendar month Account Settings → Responsible Gaming Immediate
Loss Limit Pauses betting once net loss threshold is reached Account Settings → Responsible Gaming Immediate
Session Time Reminder Notifies you after a set duration of continuous play Account Settings → Responsible Gaming Immediate
Time-Out (24h – 6 weeks) Temporarily suspends account access and deposits Account Settings → Responsible Gaming Immediate, non-reversible
Reality Check Summary Monthly overview of time, deposits, and net result Account Dashboard → Activity Summary On demand
Self-Exclusion Permanently closes account for 6 months to indefinitely Email [email protected] Within 24 hours
Reminder: All responsible gaming tools are available free of charge. Reducing a limit or activating a time-out or self-exclusion never incurs any fee or penalty. heibaj will never contact you to discourage you from using these tools — your wellbeing takes priority over your account activity.
🛡️ 18+ Only — Play Responsibly

Play Smart. Stay in Control.

heibaj is here to make your gaming experience enjoyable and safe. Explore our games, set your limits, and remember — the best session is always one you are comfortable with.

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