heibaj Frequently Asked Questions

heibaj requires a government-issued photo ID — your National ID card (NID) or passport — to complete account verification. You will also need to submit a real-time selfie to confirm the ID belongs to you. For higher withdrawal tiers, a proof of address such as a utility bill or bank statement from a Bangladesh address may be requested. Verification is typically reviewed within 24 hours.

On the heibaj login page, click "Forgot Password" and enter your registered mobile number or email address. A password reset link or OTP will be sent to you. Follow the instructions to set a new password. If you no longer have access to your registered contact details, email [email protected] with your account username and ID proof to initiate a manual reset.

No. heibaj strictly allows one account per person. Duplicate accounts are detected during identity verification and will result in all associated accounts being suspended. Any balances held in duplicate accounts may be forfeited. If you accidentally created two accounts, contact [email protected] immediately to have the duplicate closed before a review is triggered.

To close your heibaj account, email [email protected] with the subject line "Account Closure Request" and include your registered username. Any remaining balance will be refunded to your verified payment method within 5 business days. If you are closing due to problem gambling, we recommend requesting self-exclusion instead, as this prevents re-registration and provides stronger protection.

heibaj hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and others. The library includes classic 3-reel slots, modern 5-reel video slots, and high-volatility jackpot games. All slots on heibaj use certified Random Number Generator (RNG) systems to ensure fair outcomes. You can browse the full library in the Slots section and filter by provider, volatility, or RTP percentage.

Yes, heibaj's live casino is fully optimised for mobile browsers on both Android and iOS devices. Games powered by Evolution Gaming and Ezugi — including live baccarat, roulette, blackjack, and game shows — stream smoothly on a 4G connection. No app download is required; simply open heibaj.com in your mobile browser, log in, and navigate to the Casino section. A stable internet connection is recommended for uninterrupted live-table gameplay.

RTP stands for Return to Player and is expressed as a percentage — for example, a slot with 96% RTP theoretically returns ৳96 for every ৳100 wagered over millions of spins. heibaj publishes RTP figures from game providers on each game's information page. A higher RTP generally means lower house edge, but it does not guarantee individual session outcomes since RTP is calculated over extremely long play periods. Choose games with RTP above 95% for the best long-term value.

All games available on heibaj are supplied by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers use independently audited RNG systems and publish their certification details. heibaj does not modify game mathematics or outcomes. As a platform operator, we pass through the certified game content directly from the provider to the player.

To enable two-factor authentication (2FA) on heibaj, go to Account Settings and select the Security tab. You can activate SMS-based 2FA using your registered mobile number. Once enabled, every login attempt will require a one-time code sent to your phone in addition to your password. heibaj strongly recommends all Bangladesh players activate 2FA to protect their account from unauthorised access, especially when using shared or public devices.

The minimum age to register and play on heibaj is 18 years. This is strictly enforced through identity verification during the KYC process. Any account found to belong to a person under 18 will be immediately suspended, all bets voided, and any deposits refunded. heibaj takes underage gambling seriously and cooperates fully with guardians who report suspected underage account access.

To self-exclude from heibaj, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username. You can choose an exclusion period of 6 months, 1 year, 3 years, or permanent. Your account will be closed within 24 hours and your remaining balance refunded within 5 business days. During the exclusion period, re-registration using the same identity details is blocked. Self-exclusion is free and processed with full confidentiality.

Yes. heibaj allows you to set daily, weekly, and monthly deposit limits from Account Settings under the Responsible Gaming tab. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period before the new limit activates — this deliberate cooling-off period helps prevent impulsive decisions. Loss limits and session time reminders are also available in the same settings area.